Im pretty sure they are canceling payments for pre books bags and seats to force you to pay more upon check in. I had a seat booked, I attempted to pay for a checked bag via the app, the payment didn’t go through so i attempted to book it again. It then said I had 2 bags and there were 2 charges pending on my card. I did their live chat to sort it out and they told me that I couldn’t take checked bags off the reservation… i tried to explain the situation and they said that neither charge had gone through. They said they would email me a form to fill out with my credit card info to book the checked bag. It was very strange and took 1.5 hours with the wait time. They apparently neglected to mention that for some reason the seat that was showing on my flight, the one i had selected and thought I had paid for on booking was not actually paid for. I did not discover that my seat was not available until check in the day before when it asked me to pay 4x more for the seat. I had no emails about any of these payments, no confirmations, no indication that the seat or bags hadn’t gone through. Customer service claimed i was notified and i checked through everything, I was not. I just noticed the bags because I had two charges on my card and thought it was duplicate. I did the live chat with customer service after waiting another 1.5 hours and they were not at all helpful. I paid for the new seat and still received no confirmations or declinations… i requested a receipt online and the emailed receipt for my flight did not show the seat payment, so I waited on hold again to verify that my seat was actually paid for. They then verified it for me. This has been an absolute ordeal. My card was obviously receiving the requests, I have a chase sapphire card and it’s never had any problems. I know the seat i booked with the flight was on my account when I checked a few days prior to make sure the flight was still okay as I had not received any emails about it. I think it’s a racket. I think it’s intentional and that they think they can charge people extra and get away with it.
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