BAD. So bad. Flight to JFK was supposed to take off at 7:45pm. Was delayed to 8:30pm. Then 9. Then 10. Finally takes off at 10:20. We land. Can’t taxi to the gate because another plane is using it; pilot says we’ll need to wait 10 minutes. 15 passes. Pilot comes back on to let us know there’s a “software problem” and it’ll be another 20 minutes. Disorganized, terrible communication, logistics are shit.
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