If I could give negative stars, I would. Two days after Thanksgiving, they decide to DO A SOFTWARE UPDATE?!?! Fl I got was canceled, they jerked me around, then put me on a flight that got delayed SIX hours. When I went back for help they basically bullied me and were disgustingly rude. Lady told me to 'stay cold'. Seriously. They do not give a single crap about you or your 'experience ' (if you can call it that). NEVER AGAIN.
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