I've been flying JetBlue for almost two decades at this point. I was a Healthcare Hero during the pandemic and had the opportunity to fly one on one of the first JFK to LHR flights. It's a NY Airline, so I'd love to represent my home state.Today was the final straw. JetBlue is no longer an airline that cares about having the best quality customer experience. I'll keep it brief, but there have been multiple instances here flights have been cancelled or delayed, with no level of customer appreciation or support. If JetBlue wants to ascend from budget airline, or be the game changer in the space, then they simply need to do better.In summation, if you're looking for a frontier or spirit level quality of flight masked as a "budget plus" experience, then continue to fly JetBlue.If you're looking for a solid USA based airline, look anywhere within the ranks of Delta, American Airlines, or United AIrlines. At least they're more established, and their customer service is worth the price of admission.
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