My partner and I recently traveled from New York to New Orleans with a layover in Boston, and it turned out to be one of the worst travel experiences we've encountered. At the gate, our carry-on bags were taken and checked into the hold due to supposed lack of space. Upon arriving in New Orleans, neither of our bags appeared. At the baggage service desk, we learned that our luggage had been left behind in Boston because it wasn’t scanned. This issue affected other passengers too, highlighting the airline's incompetence. We had to wait FOUR DAYS to retrieve our bags. There was no clear communication, tracking, or delivery window — we were left completely uninformed throughout our stay. To add to our frustration, on December 25th at 10:40 PM, a delivery driver unexpectedly knocked on our door, waking everyone up. There was no prior notice, apology, or explanation, and he left before we could even talk to him. When we finally checked the luggage, we found that one suitcase was broken beyond use — a wheel was completely missing. What makes this even more upsetting is that after seeing numerous similar reviews, it’s evident that the airline consistently disregards customer complaints. It’s clear they do not care about their customers or show them any respect. Between the mishandling of bags, the four-day delay, the shocking lack of communication, and the damaged luggage, this experience was unacceptable from beginning to end. The airline displayed zero accountability, respect, and professionalism. I would not recommend this airline to anyone and will think carefully before flying with them again.
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