My flight was 4 hours delayed. Then I was speaking to a an employee of jet blue. Her name was elma. I was speaking to her of a seat change. When a young girl came up and started crying about her frustrations about our delays. We where talking I was trying to calm her down when jet blue employee elma began to raise her voice saying that's it im not gonna deal with you then go away im done. I began to say to her that we weren't talking to her just voicing our frustration to eachother she was rude and disrespectful. I spoke to the manager of jet blue on duty who would not give me his name and he said elma could speak to me however she wants. I then sat on the phone for 30 mins with a woman who said she would accommodate me who then couldn't got me a manager sat on hold another 30 minutes and was told I would have to pay for a seat change on a flight I paid extra to get out early and was 4 hours delayed and the staff where rude and disrespectful. Those 2 staff left the area and joe was assigned to the area and he was great. So hopefully Joe gets recognized for being an outstanding employee.
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