Big shoutout to Rola with JetBlue for turning a really difficult day around. My wife called to book an earlier flight home for herself and her friend due to a bereavement situation. Rola was so compassionate and helpful. Not only did she manage to get them on the earlier flight, but she also refunded them $64 each, upgraded their seats to better ones, and coordinated a wheelchair exchange for the friend who needed it. She even waived the upcharge fee given the circumstances. It is rare to find an agent who combines such efficiency with genuine human kindness. Thank you, Rola, for taking care of my wife when she needed it most.
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