Greetings.
I am writing to document the ongoing issues I have faced since I requested my physical card. This situation began back in June/July 2024, and every interaction since has led to my frustration with the service. Here’s a chronological overview: 🗓️ JUNE / JULY 2024 – INITIAL REQUEST I requested a physical Visa card when it was advertised as free, with no fees or hidden costs. I expected delivery as any customer would. I waited patiently for weeks, but nothing arrived. 🗓️ AFTER A MONTH – FIRST SUPPORT CONTACT After a long wait, I reached out to support. That’s when I was informed that the policy had changed and a $100 issuance fee was now required. This was not the agreement I had when I made the request. Instead of honoring my initial request, support told me to cancel my original request and ask for a new one. I followed their guidance and canceled it. 🟥 MONTHS LATER – THE IRONY After canceling, a physical card finally arrived, personalized and delivered by DHL. However, since I was forced to cancel the original request, the card was inactive and unusable. I contacted support again, but received the same scripted response regarding the new fee, ignoring the context of my situation. 🟧 ATTEMPT ON TRUSTPILOT I escalated the issue on Trustpilot, but again, I received a generic response about the terms changing. I question how a company managing finances can justify changing terms after a request has been made and still expect payment from the customer. Trust is essential in this industry, and my trust has been compromised. WHAT I SEEK I am not asking for anything unreasonable.
I simply request that the physical card delivered to me be activated, as it was requested under the original terms. If the card had arrived within a reasonable timeframe, I would have had access without any issues. I have shared this story more times than I should have, and I hope for a genuine response this time. I await a thoughtful and responsible reply.
Claim your business profile now and gain access to all features and respond to customer reviews.
Jeton Wallet is a payments company registered in the UK. Jeton users can deposit and withdraw funds with country-specific payment options and make online payments easily. Jeton allows merchants to provide a seamless checkout experience with local payment methods.
We provide a diverse range of payment options in over 100 countries, including 50+ currencies and over 70 different payment methods. You can use JetonCash to to buy, sell and spend money online and make payments without leaving financial information online. Jeton users can also benefit from contactless Jeton Visa Card designed to meet all your payment needs.
Your feedback is important to us. Our customer service team is happy to answer any questions you may have. See more
