Review Time
Flight delayed due to engine issues. Had to fly engineer in which took 3 hours, then had to fly a part in which took another 3 hours. Eventually left about 10 hours after departure. Connecting flight missed, zero communication from sh*tstar airlines. Now sitting in airport waiting till 4am for check-in. Will have taken almost 24 hours to go Dunedin to Sydney? But they did give me 10 New Zealand dollars to spend 😂
Flight delayed due to engine issues. Had to fly engineer in which took 3 hours, then had to fly a part in which took another 3 hours. Eventually left about 10 hours after departure. Connecting flight missed, zero communication from sh*tstar airlines. Now sitting in airport waiting till 4am for check-in. Will have taken almost 24 hours to go Dunedin to Sydney? But they did give me 10 New Zealand dollars to spend 😂
I tried to buy online tickets from Bali to Perth.I tried to pay with a Master card and the process can not be finished.I asked the online agent and they answered that credit cards from Europe are not accepted and recomended to use Apple Pay !!!Is this a corect manner to sell services ?For me seems like discriminationFinally after many tries I did it by my GooglePay wallet.Ok, but why the app do not prevent the customer about this crazy limitation?
While this is a budget airline you would hope they had better customer service for those who use a walking aid. No offer of assistance on the ground or on the plane. Basic decency I would have thought. Missing on the outbound flight from Melbourne on Thursday 12th February and again from Brisbane on return so different crews etc
Do not trust there holiday packages they are a rip off and they gave us a crappy room that ugly smell ...advertising that it was going to be a great holiday . The flight was late the lost everything these guys are an absolute joke. Our life support equipment lost these guys are terrible .
We had booked ticket to got to Uluru to attend out daughter's graduation in late February early March. Then she broke her arm and was unable to graduate until a later date. We tried to cancel out tickets or even just get a credit to attend the October graduation. However. Jetstar required a medical certificate from our 19 year old daughter (3000 km away) stating we were her carers. As tickets are nearly $2000 per person to get to Uluru not being able to get a refund would mean not being able to attend her graduation in October. Even if we went just for a visit it would still mean not being able to get more time off work, not being able to come up with the extra $2000 per person (plus accommodation) and still missing the October graduation. Jetstar is carrying on like giving over a months notice of wanting to cancel the flights would mean they'd be unable to sell the seats.
If I could give no stars, I would. My first flight (SYD-ADL) was cancelled due to "engineering issues" - not announced at the gate we were all waiting at, but instead via text. The gate attendant didn't announce anything until people started queuing at her desk confused and wanting to know why the flight had been cancelled. Everyone was redirected to the service desk and the line was diabolically long, as they had cancelled quite a few flights that same day. No drama for me, I rebooked for the next day via the text link and was lucky enough that I had someone to stay with in Sydney that night. My returning flight (ADL-SYD), however, was a horrendous experience.I had booked an early flight from Adelaide to Sydney with a boarding time of 7:15am, meant to arrive in Sydney at 9:45am. I should have been ready in Sydney by 10:30am to catch the ONLY regional Rex flight to Parkes that same day which departed Sydney at 11:10am. Do I know this is cutting it fine? Yes. Is it unfortunately unavoidable due to regional flights being limited? Also yes. Jetstar did not board in Adelaide until 7:45am, the original take off time, departing well and truly after 8am, resulting in a significantly delayed arrival time and me missing the Rex flight. Boarding the plane in Adelaide was extremely disorganised - passengers had no direction from staff and were boarding from the back when they were sat in the front or boarding from the front when they were sat in the back, resulting in unneccessary crowd jams on board the aircraft. Departing the plane was just as bad - staff lacked crowd control skills and passengers were directionless despite doors being open, resulting again in crowd jams.Once in Sydney airport, I was directed to the Rex service desk in Terminal 3. I walked all the way from T2 to T3, only for them to say that because it was a Jetstar issue, I needed to talk to Jetstar. I walked all the way back to T2, queued in the Jetstar service desk line, only to receive the most uncaring, out-of-touch service I have ever encountered from an airline company. When I explained my situation, the lady told me there was nothing they could do because I hadn't booked the Rex flight as a connecting flight. After re-explaining that it was Jetstar who caused the delay, and I had experienced issues with both of my flights that week, she remained adamant there was no compensation and there was nothing to be done.I asked to speak to the manager on site, who came out and had the same story. Nothing they could do and it was my fault for not booking it as a connecting flight, and for not taking into consideration that there might be delays. I tried to explain again that there are minimal, limited flights to regional areas like Parkes and this was the only flight available that day which I had now missed. When I asked "so I'm stuck here?", the manager simply said "unfortunately, yes". No offer for flight credit, hotel stays, anything. I even said I would drive myself back to Parkes that night if they could pay for a hire car, because I had to be home that night, to which the response was no.With nowhere to go, I walked all the way back to the Rex desk in T3 and ended up having to pay $500 extra to get on a flight to Dubbo that afternoon, to get as close as possible to home so a friend could pick me up. I will never fly with Jetstar again. Please, if you can afford it, use a different airline.
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