Jetstar is the only direct flight Sydney to Phuket so they have a monopoly on this route.The Dreamliner is clean and modern and although the seats are uncomfortable and small, sitting upfront is worth a little extra to get away from the ‘less socially skilled ‘up the back.If you can actually use your Qantas points easily to book a complete Jetstar package including all the endless costly extras (which are necessities ,really speaking) you deserve a medal. Neither company coordinates with the other. I still ended up with no meals.,despite endless phone calls and online bookings which were ‘sorted’The big issue is the delays, delays cancellations and more delays.Jetstar are just plain naughty about their schedule and operate on a whim to cut costs.They also skimp on spares and maintenance crew at Phuket and other non hubs .There were ongoing issues whereby several Dreamliners were sitting on tarmacs all over their routes because of an issue with the computers sorting engine start. It also seemsthat the underpaid Asian staff call in sick, which is the only way to protest to and squeeze management and flights get pulled.(Cathay Pacific and Dragonair used to be the same ).In the end the hassle is not really worth it.Thai do it so much better but there is that transit in BKK which can be very crowded....For my money Air Asia is a better airline, ie more dependable than Jetstar despite less frills to purchase onboard.
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