I traveled from Wellington to Auckland with a certain airline on 18/11/25, and my experience on that flight was quite negative. The airline appears to have a unique carry-on policy compared to others. While most airlines allow 7kg for carry-on luggage plus a smaller item, this airline states that both items together must not exceed 7kg. Additionally, they employ a rather unfriendly representative to enforce fines, seemingly incentivized by the amount she collects. When questioned, she insists it's airport policy. Proceed with caution if you choose this airline. Beyond this issue, flights are frequently delayed or canceled, suggesting they may intentionally adjust schedules to ensure full occupancy, often transferring passengers from one flight to another due to cancellations that are always claimed to be beyond their control.
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