Review Time
I tried to to book an earlier day to visitmy ailing sister in Adelaide. Jetstar wanted me to pay $808 to do it more than twice the original fare. It was a compassionate request and the refused to help. My sister died before i eventualy got there. I have transcript of conversation
Likely the worst airline customer service and experience I have every had. The only saving grace is they make booking a flight seemless. If there are any issues with the flight after booking though, you are totally screwed... absolutely zero accountability and useless customer support.
I had a fantastic experience with the airline! Check-in online was straightforward, and the 7 kg carry-on luggage was sufficient for my four-day trip. The staff were all helpful and professional, providing essential safety information on board. The A320-200 aircraft was stunning, very quiet, and fast—just 40 minutes from one city to another! I highly recommend flying with them. Great job, team!
The last two attempts I made to book flights with the service were plagued by the same unresolved system errors. Initially, I went through a lengthy online chat to secure my booking, but the issue persisted despite the suggestions from the support team. I kept encountering a vague error message just before finalizing the process, stating, ‘an unexpected error has occurred’. Last night, I tried multiple platforms including my iPhone Safari browser, the app, and various laptop browsers like Microsoft Edge and Google Chrome. None of them worked. Unable to face another wait for customer support, I opted to book with another airline instead. Is anyone else experiencing this?
The significant change to my flight felt more like a cancellation, with the departure moved 16 hours earlier and no adequate alternatives provided. I had to pay for upgrades to include seating, but now my family and I are separated, with the company stating it's all in their terms and conditions on their website. This has resulted in over $200 for an extra night's accommodation and sitting multiple rows apart. They are quick to take money for upgrades and flights but slow to offer any compensation for the inconvenience caused.
I paid $260 for a one-hour flight, and while others around me received snacks and drinks, I didn't even get a glass of water. This company exemplifies how capitalism can overlook customer care, prioritizing profit over service. I regret spending that much money; it's truly disappointing. The only positive aspect is that they managed to transport me from point A to B, which is the bare minimum expected for such a high price.
I traveled from Wellington to Auckland with a certain airline on 18/11/25, and my experience on that flight was quite negative. The airline appears to have a unique carry-on policy compared to others. While most airlines allow 7kg for carry-on luggage plus a smaller item, this airline states that both items together must not exceed 7kg. Additionally, they employ a rather unfriendly representative to enforce fines, seemingly incentivized by the amount she collects. When questioned, she insists it's airport policy. Proceed with caution if you choose this airline. Beyond this issue, flights are frequently delayed or canceled, suggesting they may intentionally adjust schedules to ensure full occupancy, often transferring passengers from one flight to another due to cancellations that are always claimed to be beyond their control.
I recently had three flights with the airline over an eight-week period. Flight 1 was delayed by over 30 hours. Flight 2 experienced a six-hour delay due to last-minute 'engineering' issues, which were communicated poorly, forcing passengers to wait longer than expected. These delays resulted in additional costs for me since I had non-refundable hotel bookings. Now, at the airport for Flight 3, I thought I was prepared and booked a hotel just 60 minutes before departure, as the airport announcements indicated everything was on schedule. However, once again, boarding was delayed indefinitely due to 'engineering' problems. Many passengers on this flight had connecting flights they will now miss. This seems either like bad luck on my part or a troubling pattern indicating the airline's incompetence. I will be steering clear of this airline in the future, and I recommend others do the same.
I had three flights within eight weeks, and it was frustrating. The first flight was delayed by over 30 hours. The second had a last-minute six-hour delay due to 'engineering,' which caused additional costs for hotels I couldn't cancel. Now, for the third flight, I arrived at the airport thinking everything was fine, but again faced delays due to 'engineering.' Many passengers missed connections. This seems like a pattern of incompetence from the airline, and I will avoid them in the future.
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