The significant change to my flight felt more like a cancellation, with the departure moved 16 hours earlier and no adequate alternatives provided. I had to pay for upgrades to include seating, but now my family and I are separated, with the company stating it's all in their terms and conditions on their website. This has resulted in over $200 for an extra night's accommodation and sitting multiple rows apart. They are quick to take money for upgrades and flights but slow to offer any compensation for the inconvenience caused.
Claim your business profile now and gain access to all features and respond to customer reviews.
