I had a terrible experience with Jetstar recently. It was the last time I've flown with them.
I was flying out early in the morning from a work trip and received a message saying my flight (from Melbourne to Brisbane) was cancelled just 7 hours before departure. I was lucky that I finished work late, otherwise I would have been asleep and missed the message. Their customer service is terrible; instead of apologizing and fixing the issue, they gaslight you say "you may be able to cancel your flight free of charge" and that the "refund may be in the form of travel vouchers". I told them there was no way I was going to accept vouchers, and I wanted a cash refund. They then "calculated" that the return portion of the trip was only to the value of $196 (and the flight out was $328). This was not true. Both flights were roughly $250. I certainly wouldn't pay $358 for a Jetstar flight to Melbourne. The receipt I received was for the total value of the return flight; it did not break down the cost of each flight. Anyway, lesson learned. I will never fly with Jetstar again and recommend that you stay away from them as well. If you do book with Jetstar, make sure you record the itemized costs at the time of booking to ensure you get a full refund.
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