Jetstar changed my flight from 4:00pm departure / 5:15pm arrival to 7:15pm departure / 8:30pm arrival and then made the refund process far harder than it needed to be.
Instead of simply acknowledging that this was a significant schedule change, I was pushed to provide personal documentation to justify why the new flight time no longer worked for me. That should not be necessary when the airline has changed the service originally booked.
Customers should not have to explain or prove private family events just to request a refund for a flight that was rescheduled by the airline.
Really disappointing experience. Poor handling, unnecessary stress, and far too much back and forth for what should have been a straightforward customer service issue.
I still have not be granted a refund & looks like I'll have to forfeit the flight and book with another airline. Won't ever book Jetstar again.
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