I won 300 pounds with a balance of 25 pounds and a 25-pound bonus that I shouldn't have activated, as I won 150 within the first 20 pounds, linking my winnings to the bonus terms. I continued playing and managed to win a total of 350, but when I tried to withdraw 300, I was told I could only withdraw half due to a 5x cap on winnings from bonuses (this is in the terms and conditions and I've faced this with other platforms, which is frustrating yet common). I decided to withdraw 150, which is better than nothing. I've had this account since around September and regularly deposit, but this is the first time I've had even a small win. I've received three emails about KYC and requests for bank statements, which I've sent. Currently, I've stopped receiving replies, and my verification is still pending; I hope this improves soon as I couldn't provide any more information if I tried. I'll wait to see if I receive my winnings, and if I do, I'll gladly update this review to 5 stars. While I can't say they're terrible since I've enjoyed the games available and they have some great slots, I also can't label them as good yet, as the payout situation remains uncertain. I will update if I receive anything.
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