Review Time
absolutely a scam never pay out my withdrawals either come up with an excuse say they need to speak to a manager and never do or just claim verification is incomplete when it’s been verified please never use this company they will just scam you
I won 300 pounds as a balance of 25 pounds along with a 25-pound bonus that I shouldn't have activated, since I won 150 within the first 20 pounds, linking my winnings to the bonus terms. I continued playing and managed to win a total of 350, but when I tried to withdraw 300, I was informed that I could only withdraw half due to a 5x cap on winnings from bonuses (this is mentioned in the terms and conditions, and I've encountered this issue with other platforms, making it frustrating yet common). I opted to withdraw 150, which is better than nothing. I've had this account since around September and regularly deposit, but this is my first small win. I've received three emails regarding KYC and requests for bank statements, which I have submitted. Currently, I've stopped getting responses, and my verification is still pending; I hope this changes soon as I can't provide any more information. I'll wait to see if I receive my winnings, and if I do, I will gladly update this review to 5 stars. While I can't say they're terrible since I've enjoyed the games available and they have some great slots, I also can’t label them as good yet, as the payout situation is still uncertain. I will update if I receive anything.
I won 300 pounds with a balance of 25 pounds and a 25-pound bonus that I shouldn't have activated, as I won 150 within the first 20 pounds, linking my winnings to the bonus terms. I continued playing and managed to win a total of 350, but when I tried to withdraw 300, I was told I could only withdraw half due to a 5x cap on winnings from bonuses (this is in the terms and conditions and I've faced this with other platforms, which is frustrating yet common). I decided to withdraw 150, which is better than nothing. I've had this account since around September and regularly deposit, but this is the first time I've had even a small win. I've received three emails about KYC and requests for bank statements, which I've sent. Currently, I've stopped receiving replies, and my verification is still pending; I hope this improves soon as I couldn't provide any more information if I tried. I'll wait to see if I receive my winnings, and if I do, I'll gladly update this review to 5 stars. While I can't say they're terrible since I've enjoyed the games available and they have some great slots, I also can't label them as good yet, as the payout situation remains uncertain. I will update if I receive anything.
You offered me free spins, and it's clear you knew what you were doing. Any reputable service would have noticed I hadn’t canceled a 500 euro withdrawal to possibly win 7p. I'm not foolish; it's no coincidence that others are sharing similar experiences. To summarize: Absolute scam, poor service, frustrating withdrawals, and questionable RTP. There are much better platforms available that aren't restricted. Don't take the risk; heed the warnings from others. If I can help just one person avoid being scammed, this will have been worth it.
Steer clear of this service and any other that isn't UK-based. As a problem gambler, it's difficult to escape. They misrepresent themselves on transactions to bypass gambling restrictions on your account. You can't get your money back either since it was your choice to make the payment. Using the site, it's evident they employ tactics to ensure you never win. The outcomes on live sessions are dubious, to say the least. There's a reason this casino and others like it don’t use the same software as UK-licensed casinos; these software companies refuse to accept those on gambling self-exclusion lists. I suspect they allow small wins to keep you engaged, only to take it all back, pushing you to deposit more. These non-UK casinos are predatory and exploit those struggling with gambling addiction. It's incredibly frustrating to know that your attempts to stay away can be easily circumvented. More action is needed to stop sites like this from operating, as they continue to enable gamblers even when registered with self-exclusion services.
I used this service for a few months and currently have over £500 in my account. They've disabled my account for weeks now. I've tried reaching out to their support email multiple times, along with my account manager, but received no response. Be cautious with this company. As soon as you win money, they just disable your account, preventing you from withdrawing your funds. UPDATE: Following their reply, I can confirm that at least £500 was still active in my account, so that claim is false. I have two questions: Why was my account shut? Why have my numerous emails been ignored, and why has my so-called account manager blocked me on messaging apps where we had many discussions? I would appreciate a response to my emails with more details regarding the account closure.
I mostly agree with the sentiments shared here. I received 100 free spins and won €77, only to discover there was a 40x wagering requirement of nearly €3000, which is unrealistic. I got lucky and won €3000 from one slot, but when I met the wagering requirement, my balance plummeted to €100. It turns out that wins from free spins are capped at €100, which is odd since most casinos transfer any winnings into cash. To make matters worse, I used 12 free spins and won €1.70, but that too had a 40x wagering requirement. After my €3000 turned back into €100, I tried again, only to watch my balance drop from €130 to €30 due to a cap on the 12 free spins. This is frustrating, and there are far better casinos out there—stay far away and definitely avoid claiming bonuses if you do choose to gamble. Their support is okay but offers no real help or accountability. AVOID!
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