I won 300 pounds as a balance of 25 pounds along with a 25-pound bonus that I shouldn't have activated, since I won 150 within the first 20 pounds, linking my winnings to the bonus terms. I continued playing and managed to win a total of 350, but when I tried to withdraw 300, I was informed that I could only withdraw half due to a 5x cap on winnings from bonuses (this is mentioned in the terms and conditions, and I've encountered this issue with other platforms, making it frustrating yet common). I opted to withdraw 150, which is better than nothing. I've had this account since around September and regularly deposit, but this is my first small win. I've received three emails regarding KYC and requests for bank statements, which I have submitted. Currently, I've stopped getting responses, and my verification is still pending; I hope this changes soon as I can't provide any more information. I'll wait to see if I receive my winnings, and if I do, I will gladly update this review to 5 stars. While I can't say they're terrible since I've enjoyed the games available and they have some great slots, I also can’t label them as good yet, as the payout situation is still uncertain. I will update if I receive anything.
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