jeulia.co.uk

SCAMMING THIEVES..... you've been warned.

AVOID.... AVOID.... AVOID....Pre-Sales service is excellent. Once they've got your money though, its a whole different story......... 🤬 AFTER SALES SERVICE IS NON EXISTANT Hubby has wasted £700 on my Christmas Pressie. Apart from the initial issue that I was trying to contact them about, it turns out that one of the stones is so badly set it could easily come out at any time.I sent over 30 messages and they ignored every single one. It was only after I started commenting on their facebook adverts that they finally reached out to me. I immediately responded and, surprise surprise, I heard nothing again until I started up on facebook again. They then messaged me to say they can fix the ring for a 35% fee, which will be about £250 on a £700 ring.I have told them that this ring was supposed to be a sentimental present from my husband who is terminally ill but they have no guilt and merrily sleep at night.On top of this, the first ring I bought (which I was initially delighted with), has already lost its gold plating on the band. Ive had it about 2 months. Thats another £200 down the drain. Oh, and Jeulia UK is NOT in the UK.JUST GIVE ME ALL MY MONEY BACK.EDIT: Ive just found out that the MOISSANITE stones I paid EXTRA for are cubic zirconia and they STILL want ME to pay for them to "put this right" though they have very kindly offered to do it at a discounted fee of 25% instead of 35%........ They are nothing short of scamming thieves.DO YOURSELF A FAVOUR AND PUT YOUR MONEY TOWARDS A QUALITY PIECE OF JEWELLERY FROM A REPUTABLE RETAILERThey get one star because I cant write a review on zero stars!NB. If you are in the UK and having trouble with this company, have a google of the Consumer Rights Act 2015 😉

Date of experience: Sep 10, 2025