AVOID AVOID AVOID! They make it seem they are UK based, they are not (Hong Kong & LA). All seems very legit on their website and social media. However they have over 10K followers on Instagram but basically zero engagement on their posts - that is a red flag, that screams a company that wants to appear legitimate and trustworthy but are actually not as it clearly bots for followers (wish I'd realised this before ordering). But hey 30 day returns so sure if it wasn't great it can be returned. I made an order and quickly realised I needed to cancel the order. I thought no problem, it was within a couple hours of ordering plus with 30 day returns (which after looking more into, there isn't any further info they provide on their 30 day return and seeing other reviews it is clear they still try to slap you with hidden fees!!). Anyway, I thought there will be no problem with cancelling. It took them almost 24hrs to reply, they told me the order was sent to the production team 2hrs after order made (I call rubbish on this nor do I see relevance, if you have 30 day returns, it makes no sense). They told me if I wish to cancel I would still be charged 30% of my order for "material fees". Like excuse me?! Materials they already would have and notice they hadn't said it was already in production, being made. But back to the 30 day return, if I can return a product within 30 days... would they charge me 30% material fees for this too?? I think not. Sounds extremely suss and made up as they go vibes. Extremely misleading company and I wish I had done more in depth research on them before ordering! It takes a lot for me to get duped by a company so I am annoyed with myself for not being more vigilant. I have a case open with who I paid through and I have no doubt I'll be getting my money back in full as no where stated they charge 30% of order to cancel an order not even in production or sent out but yet seemingly offer 30 day returns which you would assume would be a full refund...do yourself a favour and don't bother ordering from them. All the "good" reviews on Trust Pilot all read the same which makes me believe its bots or fake profiles that have written a lot of the "good" reviews. Do not trust this company as they clearly have a lot of hidden fees and don't obey by UK consumer laws.
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Jeulia is an designer jewelry uk online store. You can shop the classic and unique designs of engagement rings,Wedding Rings.
