After a long drawn out complaint and In the end reaching out to the CEO who I can say contacted me personally. My complaint as nearly been resolved but I’d like to say Sarah (complaints) Craig and Ryan (repairs) Matthew and the CEO have outstanding customer service relationship management and listening skills showing empathy and understanding for the experience received previously and would like to say thank you. I know the SLT are now looking at how they can improve customer satisfaction to reduce complaints. Matthew the md is a true believer of the personal touch which is was fantastic to hear when called me to arrange to visit me at my property.
Claim your business profile now and gain access to all features and respond to customer reviews.
Jigsaw Homes Group Limited is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands. We build, renovate and manage affordable housing for rent and sale.
Our vision: We want everyone to live successfully in a home they can afford.
Our mission: Creating homes. Building lives.
