Review Time
Dismal incompetent and lazy ; we were advised a smoke alarm was going off in flat - we were not there at the time . Took time off to go inspect and lo and behold it was a 2024 expiry so Jigsaw fault. Not allowed to disconnect it despite ear piercing alarm and was told not on no less than four occasions it was not an emergency. A bunch of jokers masquerading as a housing company.
I’ve had a really positive experience with Jigsaw Homes.From my first contact with Kiri through to ongoing support from Jamie, everything has been handled in such a supportive and thoughtful way. Jamie in particular has been amazing - really responsive, efficient, and always keeping me updated, which made a big difference.This has been quite a stressful time for me, and having someone who is understanding, approachable, and genuinely willing to help has meant a lot. It made the whole process feel much more manageable.I’m really grateful for the support and care shown throughout.
Katie is our new housing officer and when I have approached her she’s dealt with any issues promptly and efficiently. She’s always quick to answer any questions I have and makes the process a whole lot easier for tenants. Thank you Katie for all your help :)
Absolutely terrible council when ask to speak to a manager there always on holiday supposed to ring tenements back in 72 hours that rarely ever happen where I live in a jigsaw home myself and half the neighbours have there front &backdoors leaking in water to the extent whee I had to get me floors there a disgrace of a company am now getting a lawyer to look in to this.
Dismal incompetent and lazy ; we were advised a smoke alarm was going off in flat - we were not there at the time . Took time off to go inspect and lo and behold it was a 2024 expiry so Jigsaw fault. Not allowed to disconnect it despite ear piercing alarm and was told not on no less than four occasions it was not an emergency. A bunch of jokers masquerading as a housing company.
Firstly Katie was superb with me in all ways.She knew i was not computer savy and did everything for me.The girls at the hub when i phoned where polite and helpfull.I am made up with my little flat and have not been this happy for 28yrs.it will be a while before i sort out and get everything in place as i want it but thats moving home.Anyway i now feel secure in the fact that if i do my duty rent wise etc i can live my life out here. Thanks to Katie and all the staff at Jigsaw homes.Thomas
This should be zero I have been reporting noise nuisance from my neighbor for seven years with nothing ever being resolved the noise is in the bedroom and goes on till 3am in the morning the other week I banged back and they had the nerve to report it I got a letter from a jigsaw neighbourhood safety officer who arranged a meeting at my address for Thursday 12/02/26 between 10.30 am and 11.30 am I waited till 11.45 but nobody attended my address I have again received a letter today 17/02/26 to say that they had tried to contact me via the phone I have not received any calls from anyone from jigsaw I went to cavendish 249 today to speak to someone about the situation and was told that my phone had kept going to voice mail so I asked the person who was taking some details to ring my phone it connected right away and displayed jigsaw homes on the screen I provided a list of times and dates of further noise and also photo evidence to prove that my neighbor has a pet in the bedroom as my bedroom smells like a pet shop I have previously contacted my MP who contacted jigsaw on my behalf I am now on medication for high blood pressure due to the issue this situation can not continue to happen and should have been resolved a long time ago this proves jigsaw homes are not capable of this seriously even when my health is being affected Martin
I would like to say a big thank you to Jemma Davey and Debbie (Scheme Coordinator at Orchard Court Carlton) You both have been fantastic from letting me know that the apartment was available for me to view to helping me secure the apartment. I am so happy with the apartment and moving in once the carpets have been fitted and furniture has been delivered the beginning of March. I am really happy to be moving in. Jemma your phone calls and emails with information 1st class service. Thank you to Debbie at Orchard Court Carlton for all the information and for making signing the paperwork a breeze 100% service. I can’t wait to move in.
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Jigsaw Homes Group Limited is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands. We build, renovate and manage affordable housing for rent and sale.
Our vision: We want everyone to live successfully in a home they can afford.
Our mission: Creating homes. Building lives.
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