Despite me self harming due to this women she failed to recognise this and put in no support. As a vulnerable adult I was very concerned. She also failed to recognise that I was placed under this restriction covertly which is a breech of my human rightsDear Appeal – Restricted Contact ConditionsI am writing to you following your request to appeal the company’s decision to apply our Unreasonable Behaviour Policy restricted contact conditions.Your appeal has been passed to me as a senior manager not involved in the original decision to apply our policy.In reaching a decision regarding your appeal request, I have reviewed all necessary correspondence in relation to the decision to restrict contact and heard your appealduring our online meeting on Friday 11th April.As a responsible employer, Jigsaw Homes has a duty of care towards its staff and will take action where necessary to protect them. Your contact REMOVED is having a negative impact and causes him distress. During our meeting you admitted that you have been challenging and difficult and also repeatedly refused to abide by any contact restrictions put upon you, specifically in relation to contacting.Based on the evidence provided, my decision on your appeal is, therefore, that the current contact restrictions should remain in place. These restrictions should have no impact on you as there is no intention on restricting access to the service.By way of a reminder, the restrictions are as follows:1. All communications must be respectful and courteous2. You must not contact the REMOVEDdirectly or copy him into any correspondence.3. You must not make derogatory comments REMOVED Manager when contacting the company.4. Non urgent contact should be directed to either our Connect Team by telephone or email to either Telephone: 0161 331 2000 Email: Date: 24th April 20255. There will be no contact restrictions on customers reporting emergencies where there is a clear and present risk of harm to persons and/ or of serious damage to property. Urgent or emergency requests should always be directed to our Connect Team by telephone If you remain unhappy REMOVED the outcome of your appeal, you may wish to seek independent advice such as the Housing Ombudsman Service.I also understand that you are unhappy REMOVED my alleged conduct during our meeting so if you would like this to be reviewed as a separate matter by my manager, please provide the recorded evidence from our meeting and this will be looked into.Yours sincerely,REMOVEDREMOVEDJigsaw Homes Group
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Jigsaw Homes Group Limited is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands. We build, renovate and manage affordable housing for rent and sale.
Our vision: We want everyone to live successfully in a home they can afford.
Our mission: Creating homes. Building lives.
