Jigsaw Homes do not acknowledge formal complaints, or respond to them within the policy timescales. They fail to respond to complaints raised and do not provide any coordinated responses from multiple residents about ASB. They do not work with partner agencies to resolve issues raised and don’t recognise when triggers should be raised in response to ASB even after repeated abuse is suffered. Instead they corroborate and bully residents into submission. The Safety Team does not respond to safety issues around privacy, potential risk of combustion and allows works to take place that causes damage to property and people. Jigsaw has failed to report RIDDOR to HSE and Jane their Safety Manager is rude, disregarding and incompetent. Jigsaw Homes sell substandard properties to Shared Ownership buyers and expect tenants to live with poor builds even when third party reviews are commissioned and findings show that the tenant has been right, Jigsaw never complete subsequent works. I would not recommend Jigsaw as it fails the very people it is supposed to support through lack of governance and oversight, it should not be allowed to continue operating and I have this week reported them to the RSH for failing to meet their regulatory standards against national framework. Their complaint department are shockingly appalling, the Housing Ombudsman should expect multiple complaints in the very near future due to Jigsaws failure to act on complaints and issues more times than I can even count.
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Jigsaw Homes Group Limited is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands. We build, renovate and manage affordable housing for rent and sale.
Our vision: We want everyone to live successfully in a home they can afford.
Our mission: Creating homes. Building lives.
