So, once again, Jigsaw Homes have failed miserably! After my last review, here we are again. Date 09.00hrs 25/10/2025So, once again my boiler, which I keep having the same issues with, failed to give me hot water/heating! Preparing to go to work also, I had to ring the emergency number (again). A woman came on sounding completely miserably that I ruined her Saturday morning. I was asked the usual personal details, then I explained the issue (and I know it's all caused by low water pressure, but I cant adjust this myself, because it's been boxed in, stating safety standards) so she asked me am I vulnerable, I said no, she said I had to ring back Monday morning then, I said, I've no hot water or heating, she said, she couldn't do anything as I wasn't classed as vulnerable, so I said I am and told her I had a mental issue, she said wait while she speaks to a supervisor, so I thought, not on a Saturday morning you ain't. So, she popped me on hold and thats where I stayed until it cut off!! Utterly deplorable that in Winter, I'm expected to have no hot water nor heating and have to ring for and appointment on Monday, when it's Saturday morning!!This person needs to be either retrained or fired!!! Jigsaw homes, I pay my rent weekly via DD out of wages NOT benefits, so I expect hot water and heating!This is ridiculous!!!!Now, I've had to ring in to cancel work (which goes against me) and get a private boiler engineer!! Disgusting!!
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Jigsaw Homes Group Limited is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands. We build, renovate and manage affordable housing for rent and sale.
Our vision: We want everyone to live successfully in a home they can afford.
Our mission: Creating homes. Building lives.
