Polite responses, but no accountability. A cycle of frustration.
A prime example of transforming customer service into customer avoidance.
This automated system clearly recognizes the request to connect with an agent, echoes it back, and then fails to follow through. That is not effective support; it feels like deliberate obstruction with a friendly facade.
If the main goal is to prevent customers from reaching a representative, just be honest about it. Don't disguise it as assistance.
Customer support that seems to prioritize evasion over resolution.
Remarkable in the most disappointing way.
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