This has been one of the most disappointing customer service experiences I’ve had. I placed an order on February 28 on the jio mart app with an expected delivery during the first week of March, yet the order status still shows “under process” with no meaningful update.
What makes the situation even more frustrating is the lack of proper customer support. The chat service repeatedly responds that it cannot understand my complaint or that it cannot assist with the issue. As a customer, it is extremely frustrating to be unable to get even a basic update about an order.
For a platform that handles online orders, timely communication and responsive customer support should be the minimum standard. Unfortunately, my experience so far has been far from satisfactory. I sincerely hope the company improves its support system and order tracking transparency for customers.
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