Review Time
The worst service ,I placed an order for first time , after making payment I am not able to view my order in the app , it's showing empty and no updates about the order placed. The app is not even loading the home page.
Extremely disappointed with JioMart. They promise quick delivery, but it has been almost 16 HOURS and my order is still not delivered.
I have called customer support multiple times, and every single time I was given false assurances like “5 minutes” or “10 minutes”. This is highly misleading and shows complete lack of professionalism.
The customer service agents are, dismissive, and irresponsible. I have called, sent emails, and even raised a formal complaint, yet there has been no resolution, no clarity, and no accountability.
If JioMart cannot meet its own delivery commitments, they should stop advertising fake timelines. This experience has wasted my entire day and caused unnecessary frustration.
Do NOT order from JioMart. Worst delivery experience, poor customer support, and zero respect for customers’ time.
I ordered a specific product, but I ended up with something entirely different and even from another brand. When I attempted to return it, the company was unhelpful and insisted that I return the item I initially ordered, which I never got. Instead of correcting their error, they shifted the blame onto me, which was incredibly frustrating and stressful. This kind of treatment feels like harassment towards a loyal customer who just wanted what they paid for. This experience has been disappointing, inconvenient, and utterly unacceptable.
I placed an order on the platform on 6th Dec at 5:30 p.m. and waited a long time, but it never arrived. After 8 p.m., there was no way to contact the support team. The next morning, when we reached out, we were informed that the order hadn’t been confirmed and were advised to cancel it, even though we had already paid. This experience is frustrating and a complete waste of time.
I placed an order on the platform on 6th Dec at 5:30 p.m. and waited a long time, but my order was never delivered. After 8 p.m., there was no way to contact the support team. The next morning, when we reached out, we were told that our order wasn't confirmed and were advised to cancel it, despite having already made the payment. This experience is extremely disappointing and a total waste of time.
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