I purchased a Basset sofa and was assured by the salesman that the loose back pillow cushions could be made in a particular style. When the sofa arrived, the pillow style was not as I had ordered. I appealed to the store to correct the problem and was told that the cushions were standard for that sofa. My choices were to return the sofa and pay a restocking fee, have new cushions made at my expense or live with what I received. I also learned that the salesman who sold the sofa had left the company, so I had no recourse with him. I doubt I will purchase anything else from J and K as a result of my experience.
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