I am highly disappointed with Jlab. We have bought a few of their products in the past and have always been very happy with the quality, however this time our experience has been very negative. I purchased a set of headphones weeks ago - we were meant to receive it soon after we placed the order however it's been weeks and it hasn't been delivered yet. I have tried contacting their customer services a few times but I only get automatic responses that sadly don't clarify much. So I fear we have just lost our money and there's no human help behind. I would like someone to get back to us please.
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