Review Time
I've tried 3 different types of earbuds from them and they all stopped functioning within 9 months of buying them. I've tried to go through customer service for support with pairing, connection and other issues but they just ignore my complaints completely then offer me a new pair if I cut up the old pair put it in water and send a photo to them?
I've tried 3 different types of earbuds from them and they all stopped functioning within 9 months of buying them. I've tried to go through customer service for support with pairing, connection and other issues but they just ignore my complaints completely then offer me a new pair if I cut up the old pair put it in water and send a photo to them?
Unfortunately I brought JLab Air Pop had them less than six months - when I use them.reporta Battery Full only last 30 minutes max.I chatted to their bot around a month ago no c... has bothered answering though.Don waste your money product is crap service is even worse.
I am highly disappointed with Jlab. We have bought a few of their products in the past and have always been very happy with the quality, however this time our experience has been very negative. I purchased a set of headphones weeks ago - we were meant to receive it soon after we placed the order however it's been weeks and it hasn't been delivered yet. I have tried contacting their customer services a few times but I only get automatic responses that sadly don't clarify much. So I fear we have just lost our money and there's no human help behind. I would like someone to get back to us please.
Bought a pair of earbuds for my son. He accidentally dropped them while running and started hearing a weird bump sound when he would run after that. Contacted customer service Saturday afternoon and someone responded within minutes. They gave us a coupon code to reorder. Wonderful. For the price paid they are great.
If I could give them a negative star rating, it would be -5. The worst customer service I have ever experienced. On five separate occasions, I contacted them about the software for their Epid Mechanical Keyboard. This dumb thing didn't come with a "Home" and "End" key, but with their software, you were able to program their programmable function keys. NO ONE HAS EVER GOTTEN BACK TO ME, except one CS person who said a tech would respond. That was 3 weeks ago. Their software page doesn't even provide the download for their software, other than a mouse they sell. The only thing epic about JLab is their epically horrid CS, and the fact that a modern keyboard is missing the basic functionality. THE WORST!
I have just bought and tested the JLab Rewind 2. Being a child of the 80s, I loved the retro look... very nostalgic. The sound quality is solid as well.However, the charging connector hidden under the foam is a major design flaw. I bought these mainly for running with my 80s playlist, but sweat quickly accumulates in the foam and sits directly on top of the charging port. This makes me very concerned about long-term durability and potential damage to the plug. I don’t see a real solution to the issue. For active use, it feels like a risky choice.
Bought this product in Canada for $112 cas payment on one of my visit to Canada. The product has not worked or pair with my system from the day of my purchase. I read the manual and applied, went on YouTube for video play all to no avail.On reaching out to them on their support chat l was asked to pay an additional $5 for me to be help in pairing.This is really appalling and discouraging.Please if you can avoid this product is a waste of money. I would not recommend this product to anyone.
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