If I could give them a negative star rating, it would be -5. The worst customer service I have ever experienced. On five separate occasions, I contacted them about the software for their Epid Mechanical Keyboard. This dumb thing didn't come with a "Home" and "End" key, but with their software, you were able to program their programmable function keys. NO ONE HAS EVER GOTTEN BACK TO ME, except one CS person who said a tech would respond. That was 3 weeks ago. Their software page doesn't even provide the download for their software, other than a mouse they sell. The only thing epic about JLab is their epically horrid CS, and the fact that a modern keyboard is missing the basic functionality. THE WORST!
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