My order never arrived, and I'm still waiting for a refund after two months. Customer service is terrible, with only delayed email responses, and the mobile number is never answered. They blame the postal service for the lost order, with no offer to resend. It's been a stressful experience, and their service does not match the high prices of their bags.
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We appreciate and value your honest feedback with our beautiful bags and customer service. If you haven't heard back from us yet please reach out directly to the founder victoria@jlr-london.com for any assistance. We are a small team an endeavour to answers all your questions and queries as quickly as possible.
At JLR London, we create timeless, luxury accessories designed in London and crafted from 100% genuine leather. As a female-founded brand, we take pride in offering elevated, everyday essentials that blend style with function — from work-ready totes to chic crossbody bags. Our commitment to quality, craftsmanship, and customer satisfaction is at the heart of everything we do. We ship worldwide and are proud to be trusted by women around the globe who value thoughtful design and lasting style.
Drawing inspiration from her own busy lifestyle, Victoria designs each piece to be both elegant and versatile — from the school run to the boardroom and everywhere in between. Her commitment to quality craftsmanship, genuine leather, and thoughtful details has made JLR London a go-to destination for women seeking style without compromise |
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