I am writing this review because of the simple fact that they most recently have changed their shipping policy from being free with purchases over $199 to being free with purchases over $499. I thought from what I saw in the beginning that it was a great company when I first started doing business with them, I switched from other precious metal dealers to them for the simple fact of the free shipping and the deals that they would do on a regular basis. Certain companies had flat shipping rates no matter how much you purchased, and never did any sales or did anything to benefit the customers. Now that the prices of precious metals is on a major upward trend, that all has changed. It seems like all the dealers, (not just JM Bullion) are doing everything in their control to make that extra dollar off anybody that does business with them, I've noticed this through the major differences in margins between their sales to their buybacks. The spread difference that has increased has gotten more ridiculous the more the price has climbed, and what's even worse is the amount that most bullion dealers are willing to pay for BuyBacks. If you do the math, to me it's downright disrespectful how they look at customers. I dealt with it and understood it because I knew that they had to make their money too. But knowing the difference in the spread, when I saw the free shipping price rise that much that was the straw that broke the camel's back. I have loyally been using them for quite some time now, and I wanted to write this to see if it showed up on their website within the next several days. If it doesn't then I will contact them and make my complaint known. I'm sure everybody has noticed how things have changed and how fast it's happened. It's bad enough that sometimes it takes over a month maybe two for people to get their packages, and now this? When is enough gonna be enough?
Claim your business profile now and gain access to all features and respond to customer reviews.
