I ordered an LPG cylinder through the ADNOC app based on the clearly stated 2-hour delivery commitment. This commitment was not honoured, and the cylinder was delivered only after 3.5 hours, which is unacceptable for a paid and essential service.After the promised delivery time had elapsed, I contacted customer support multiple times. Despite this, the support team failed to provide any estimated delivery time, refused to arrange a callback, and offered no meaningful update. Once payment was completed, I was left waiting without information or accountability.Advertising a specific delivery timeframe and then failing to meet it, combined with poor communication and lack of ownership, is misleading and reflects a serious lapse in service standards. Customers should not be forced to wait indefinitely after making full payment.I expect ADNOC to review this incident seriously, take corrective action, and ensure that delivery timelines shown in the app are realistic and that customers are proactively informed of delays. This level of service is not acceptable from a company of ADNOC’s standing.
Claim your business profile now and gain access to all features and respond to customer reviews.
National oil company that refines crude oil. Site provides details about the company's operations. Also contains details of a petroleum institute.