I was under the impression that the voucher was valid for both thermal bathing and sauna, but after purchasing, I learned it was only for bathing. I mistakenly booked for the wrong date and tried to change it when there was an open slot, but I only received a reply the next day, leading to me missing my chance to reschedule. There should be a clear cancellation policy with a full refund option if things don't go as planned. This experience makes me prefer other platforms.
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