Extremely Unprofessional and Disrespectful Experience with Munroe GrahamI had one of the most frustrating experiences with Munroe Graham. I viewed a property and placed an offer within two hours. My offer was accepted the same afternoon, and I immediately transferred a holding deposit.The next day, the agent became practically unreachable — I had to keep calling and texting just to get any updates. I was told there were some “issues with the landlord” but that everything was sorted and not to worry. Despite those reassurances, I was never sent a tenancy agreement, even though I was supposed to move in the following week.On the third day, after I had already turned down other offers based on their word, I received an email — not even a phone call — telling me the deal was off and that my money would be refunded. The reason given was that the landlord had fallen ill, which makes little sense since the property was empty when I viewed it.Even if that were true, the lack of professionalism was shocking. There was no respect, no communication, and no accountability throughout the process. I would strongly advise anyone to think twice before dealing with Munroe Graham.
Claim your business profile now and gain access to all features and respond to customer reviews.
John D Wood & Co. has specialised in residential sales, lettings, mortgages and associated property services in the region for 150 years.
Founded in London’s Mayfair in 1872, the company now occupies nearly 30 offices throughout London and the South of England.
In addition to residential sales and lettings, our teams are experienced in Country Houses, New Homes and Residential Developments, Short Lets, Corporate & Relocation, Surveying, Property Management, Conveyancing and International property.See more
