Review Time
Can Gelirli and his team at the Belgravia Office gave been outstanding in organising and selling our flat in Pimlico. Thank you Cam for all your help and effort.
Ivan
I let 2 properties through J D Wood & Co letting team in Belgravia, London SW1V since 2024. Over time the quality of services and customer care, accounting has plummeted. Rental statements are issued up to 7 days late; random fees are deducted, for example I got charged fees usually applied to overseas landlords although JDW have all my documents proving I am British, live in Britain etc. In addition although I negotiated clear cut service contract with JDW, they still apply randomly irregular fees opted out of. Then in 2024/2025 they restructured and their system went crazy with shifting the responsibility away from the local office I dealt with. I got so frustrated I terminated their agency. On the marketing side their letting team manager offered to visit and discuss potential letting of a property I have in Pimlico. Next thing I discovered that he went ahead and advertised the property to let without my approval. He even used other agents floor plans and pictures in the add! He was confronted after I was told about the advertisement by another local agent. JDW withdrew the advertisement and I have refused to deal with them since.
Terrible experience with the move-out process. Our contract states the deposit must be returned within 10 days. It has been over 20 days and John D Wood still refuse to release it because the landlord "hasn't replied."They are completely passive and take no responsibility for enforcing the contract they signed. We are now having to fight for our deposit through the TDS. Unprofessional and unhelpful.
I wish that I read the reviews prior to my dealings with this agent. I’ve been a landlord for decades, have mostly stayed with the same company for a very long period, any issues were always resolved promptly and I felt that my custom was important.Having engaged JWD for a very short time, I’m bitterly regretting my decision. Before tenants were found, I stipulated that the I’ve always directly seen to any issues arising from the tenants regarding the property, that I engage my own contractors. But lo and behold, JDW has taken a “FLOAT “ from the rent received. It’s not possible to contact the person responsible as they only have “SKELETON “ staff working!! Since my engagement with the agency, having spoken with a few people, it transpired that there are quite a few disgruntled people like me who find that the agency doesn’t provide an adequate service.
As a landlord, the Lettings Support team at the Docklands & City branch genuinely exceeded my expectations. Bryan Norton Crail in particular was brilliant in a) securing a buildings insurance claim for a leaking pipe and b) holding the management company to account and getting them to accept responsibility.
I had a great experience with Bryan Norton Crail during my tenancy with John D Wood. He was always professional, responsive, and genuinely helpful throughout my time at the property. Bryan consistently communicated clearly and handled every enquiry with care and efficiency.I really appreciated his support and the smooth service provided from start to finish.Highly recommended.
1 star is too much for them. They are paid to manage a rental property & significantly failed to do so. Their breaches of contract include:1: Letting safety certification (electrical)expire despite being authorised to act 8 weeks previously.2: Never performing the annual inspections or reporting on the property3: Failing to send financial reports or accounts for their charges4: Extremely poor negotiators5: Failed to report when a tenant was in arears (3 months in arears)5: Failed to do anything about the arears beyond a few emails- not even to visit the property.6: Instructed formally by email to send a section 8 eviction notice. A section 21 was sent instead.7: Refusing to call back or pick up the phone -always in meetings unless I gave a false name when they were oddly available! I am currently seeking legal advice
Extremely Unprofessional and Disrespectful Experience with Munroe GrahamI had one of the most frustrating experiences with Munroe Graham. I viewed a property and placed an offer within two hours. My offer was accepted the same afternoon, and I immediately transferred a holding deposit.The next day, the agent became practically unreachable — I had to keep calling and texting just to get any updates. I was told there were some “issues with the landlord” but that everything was sorted and not to worry. Despite those reassurances, I was never sent a tenancy agreement, even though I was supposed to move in the following week.On the third day, after I had already turned down other offers based on their word, I received an email — not even a phone call — telling me the deal was off and that my money would be refunded. The reason given was that the landlord had fallen ill, which makes little sense since the property was empty when I viewed it.Even if that were true, the lack of professionalism was shocking. There was no respect, no communication, and no accountability throughout the process. I would strongly advise anyone to think twice before dealing with Munroe Graham.
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John D Wood & Co. has specialised in residential sales, lettings, mortgages and associated property services in the region for 150 years.
Founded in London’s Mayfair in 1872, the company now occupies nearly 30 offices throughout London and the South of England.
In addition to residential sales and lettings, our teams are experienced in Country Houses, New Homes and Residential Developments, Short Lets, Corporate & Relocation, Surveying, Property Management, Conveyancing and International property.See more
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