Our experience with the agency during our tenancy was profoundly disappointing and fell short of expectations. Despite reporting urgent maintenance issues like blocked sinks, faulty lighting, persistent toilet problems that caused flooding, and health concerns from items left in the property, these issues were ignored for months. Requests that were part of the agency's obligations were unaddressed, and communication was slow, inconsistent, and often required multiple follow-ups. At times, we were even charged for items that were never provided. What made it more frustrating was the stark difference in responsiveness depending on the agency's needs. While essential maintenance remained unresolved for long periods, we were frequently contacted when the agency wanted us to renew the tenancy.
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At JOHNS&CO we’re a fast-growing, innovative London estate agency with eight offices in London. We consider it our responsibility to know the London property market inside out, and we’re committed to providing the very best service to everyone we come in contact with. We have been helping people buy, sell, rent and let their homes for over a decade.
We have offices in Hong Kong, Shanghai, Singapore and Malaysia to support our clients in these countries and on their timezone providing a trustworthy and professional service for all our customers.See more
