Review Time
We are renting a flat since may/25. At the beginning I need to say that the communication wasn’t that great. I think also because they got our flat from another agency so it was a transition time. Since we spotted that we were having this issue, Denisa Popescu promptly got our message and started looking after us properly. So we are here to be honest and when things goes well we need also to appreciate.
We had an issue with our tap and the shower wasn’t getting hot enough. They have done everything they could to have it fixed with no issues. It took a little while but at the end they managed to fix the issue. They replaced everything and booked the visits promptly.
There is still an issue with the wardrobe door that we are waiting to be fixed. That’s the reason I’m giving 4 stars . Overall, happy with the management.
The team was very professional and supportive throughout the whole process, and everything went smoothly from start to finish. Special thanks to Miyah, Bailey and Peter for their help. They made everything easy and stress-free. I would definitely recommend them.
The representative was highly responsive and efficient during the entire process. They addressed all my inquiries promptly and managed everything in a clear and professional manner. Overall, the experience was smooth and enjoyable. I appreciate the excellent support!
I have been collaborating with the company since 2018 when I acquired my property. As an overseas owner, I am particularly impressed by their attentiveness regarding lease renewals, addressing wear and tear issues, and providing guidance on foreign ownership matters. Their responsiveness across different time zones has been outstanding! I also want to highlight the company's investment in technology, which enables a secure and seamless workflow for all the processes mentioned. Thank you for these years of excellent service!
I was wrongly charged from a landlord account without consent. I've been pursuing this issue for months, but there's been no reply. The property management and account team seem to be ignoring my concerns. I'm extremely disappointed.
I was searching for an apartment and met agents from five different agencies. Britney was the only one who was proactive, honest, helpful, flexible, and kind. I quickly decided to work only with her and communicated daily. Thanks to her, I found an apartment in no time. I would recommend her wholeheartedly.
I’m currently renting one of the properties, and my experience with the representatives has been outstanding. From the beginning, the estate agent was incredibly supportive. They guided me through the viewing and securing process, making everything simple and stress-free. Another team member also assisted me throughout, communicating promptly online whenever I needed help and quickly answering my questions and handling my documents. Thank you for the excellent service!
I had an exceptional experience during my renting process. The representative was consistently responsive, patient, and genuinely helpful at every turn. Even when unexpected issues arose, they managed everything with professionalism and assisted me in finding quick solutions. Their communication was clear, friendly, and dependable — I always felt that my best interests were a priority. Renting a property can be stressful, but this representative made the entire experience much smoother and more comfortable. I truly appreciate their efforts and highly recommend this agent to anyone seeking a dedicated and trustworthy professional.
Our experience with the agency during our tenancy was profoundly disappointing and fell short of expectations. Despite reporting urgent maintenance issues like blocked sinks, faulty lighting, persistent toilet problems that caused flooding, and health concerns from items left in the property, these issues were ignored for months. Requests that were part of the agency's obligations were unaddressed, and communication was slow, inconsistent, and often required multiple follow-ups. At times, we were even charged for items that were never provided. What made it more frustrating was the stark difference in responsiveness depending on the agency's needs. While essential maintenance remained unresolved for long periods, we were frequently contacted when the agency wanted us to renew the tenancy.
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At JOHNS&CO we’re a fast-growing, innovative London estate agency with eight offices in London. We consider it our responsibility to know the London property market inside out, and we’re committed to providing the very best service to everyone we come in contact with. We have been helping people buy, sell, rent and let their homes for over a decade.
We have offices in Hong Kong, Shanghai, Singapore and Malaysia to support our clients in these countries and on their timezone providing a trustworthy and professional service for all our customers.See more
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