Our experience at the end of our tenancy was extremely frustrating and disappointing. We were faced with significant proposed deductions from our deposit for cleaning and full redecoration, even though the original check-in report clearly documented existing marks, chips, and general wear and tear throughout the property. They charged 670£ from our Deposits saying for cleaning and redecorating. That's a huge amount.
What made the situation worse were clear inconsistencies in the evidence provided. We were given different versions of invoices showing conflicting amounts for the same work, with identical dates and descriptions. This raised serious concerns about the credibility and transparency of the claims being made.
The checkout report also relied heavily on close-up photographs that seemed to exaggerate minor and expected wear from normal living. Despite raising these points, we felt our concerns were not properly addressed, and we were forced to go through a formal dispute process to challenge the deductions.
Although some charges were eventually reduced, a substantial amount was still taken from our deposit. Overall, the process felt unfair, one-sided, and lacking in transparency.
We would strongly advise future tenants to carefully document everything at both check-in and check-out, including taking clear, dated photographs, and to be prepared for a potential dispute at the end of the tenancy.
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