Wow.JOHNSON HEALTH (Bowflex/ Schwinn) is hands-down the fitness retailer of the year!!Bought their BOWFLEX C6 exercise bike through their website so my wife could build enough strength for cancer surgery after already having had months of chemotherapy. Also bought their extra cushioned seat because the cancer has taken away any natural cushion she once had.Turns out BOWFLEX sent a defective seat slider to attach upgraded seat.Ok.Alright.We asked for a new one.BOWFLEX (JOHNSON HEALTH) told us it was out of stock and not available for two and a half months (Precisely when she needs the bike). Suggested they think outside the box. Suggested they cannibalize a-n-y of the thousands of bikes just sitting in their in their supply chain for the seat slider so the girl with cancer could use the bike that she needed that we already paid for.(JOHNSON HEALTH is using our money…why can’t we use our bike?)JOHN HOWELL of Johnson Health customer service completely ignored that...but generously informed us that they would allow us to return our useless-as-a-rock bike for a measly return fee of $155 plus 20% more to re-stock.To sum up - BOWFLEX sent a sick women an $875 exercise bike that wouldn’t work. Then declined to make A-N-Y effort to solve the problem they themselves created…and finally closed with “Sure we’ll take it back but it’s gonna cost you $315"Who says Ebenezer Scrooge isn’t alive and well and working for Chairman PETER LO at BOWFLEX / JOHNSON HEALTH in Cottage Grove Wisconsin!!Merry Merry John Howell and Peter Lo! May the spirit of Christmas past visit your dreams this year so that you might once again come to know the simple difference between right and wrong…
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With hundreds of retail showrooms staffed by our certified fitness advocates, Johnson Fitness & Wellness is dedicated to inspiring personal well being at all ages and stages of life. Count on us for high-quality fitness equipment, a guided wellness exp...