Exercise caution when considering a Nile cruise with this service, as my experience, along with others' reviews, suggests they promise you a top-tier boat and instead provide a subpar one. In my case, the vessel was dirty, poorly maintained, and potentially hazardous. The responses from the support team ranged from dismissive to outright insulting.
I shared a photo of an electric socket that was loose in my room, and they remarked that it was 'slightly tilted.' When I mentioned the lift not functioning properly, they stated, 'The boat does not have a lift.' I reported a persistent foul odor in the corridor due to a blocked toilet, and they dismissed it as 'Egyptian fragrances.' I highlighted three excursions listed on our itinerary that we missed, and the response was that those trips were never included.
After sending them a copy of the itinerary with the trips marked, they completely ignored my email. This appears to be their usual tactic; they choose to ignore complaints in hopes that you will just give up. I haven't received any communication from them in weeks, despite their claims of taking my complaint seriously.
Upon returning home, I submitted a detailed complaint and was told they would investigate within 28 days. They later requested an additional 56 days for the inquiry, and apart from a minimal compensation offer, I have not heard back. This trip was meant to be a dream vacation for my friend and me, who saved diligently to make it happen. We did our research, looked into the promised vessel, and checked reviews. In hindsight, most of the positive feedback pertains to the booking process or airport check-in, not the actual holiday experience. We had no way to know that the service would change our boat. So far, I've received four different explanations for the change: scheduled repairs, urgent maintenance, technical issues, and food safety concerns. Having seen the promised boat during our unfortunate cruise, none of these reasons appeared credible.
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Johnsonholidays ltd has The Art of Travel. Over years of experience in creating luxury holidays, As we are fully independent travel agent & have access to a large portfolio of leading ABTA & ATOL protected travel operators offering you a wide range of holidays around the world, to suit your taste & budget book with low deposit £60 we provide a comprehensive range of travel services, including holidays, flights hotels, Cruise holidays, Luxury tours, Special honeymoon packages and other ancillary services to our customers including car rental, airport parking and airport lounges. We also specialize in Late Deal holidays, staycations & Cottages, Beach holidays , City holidays, guided excursions and many more.
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