I ordered a coat with a delivery date promised within a week. Ten days later, the parcel hasn't even been given to the courier by the company. There’s been no update from the store, and I find myself checking the tracking page daily with no changes. The lack of communication is frustrating; I've had to email them repeatedly, and the last I heard was five days ago that the package is stuck at customs. I prefer not to cancel my order since I like the coat, but if this delivery process is this troublesome, it raises serious concerns about how the company operates overall. I'm worried about the return process if I need to go down that road.
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