I purchased a sweater during the Black Friday sale, but two weeks later, I received a skirt instead. I’ve been in contact with them since December 11th, sending multiple pictures. They promised to send a return label last week, but I never got it and haven't received any responses to my emails since. For a month, they have my money but I don’t have the item I ordered. It feels like I’m doing all the work to get my money back and to return the wrong item. They’ve been polite in their communications, which is a plus. After posting on a review platform, they quickly responded and resolved the issue.
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