Edit (Jan 1st): I finally received my coat a month later. After I posted my initial concern, I quickly got a response. They informed me my package was lost, but they offered to resend it immediately, which I accepted. They were professional and polite throughout the process. I received the coat about ten days later. The coat is great, although the wool is slightly scratchy, which I think is normal for the price. I upgraded my review from 2 stars to 4 due to their professionalism and my satisfaction with the item. I believe this small shop is doing its best and may improve over time.
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Effortless pieces made sustainably