I ordered a coat with a promised delivery in 7 days. Now, 10 days later, the package hasn’t even been handed to the courier by the company. There’s been no communication from the store about the status; I have to check the tracking page daily with no updates. I’ve reached out multiple times regarding customer service, and the last update I received was five days ago stating the package is at customs. I’m worried it’s stuck there. I like the coat and prefer not to cancel my order, but these delivery issues raise concerns about the company’s overall management. I dread the thought of potential challenges if I need to return the item, especially with so many reviews mentioning incorrect products being sent.
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Clothing brand.
Effortless pieces made sustainably
