I just got my second prescription from the service, and it's a different compound than what I initially received. I wasn't informed that this would happen. I scheduled a consultation and expressed my discomfort with trying something new, but the representative said they couldn't provide the original compound or make any adjustments. The dosage is incorrect; I had been on the medication for over a year at 100 units, but now it's only 5 units. I sent photos of the vial from my previous provider to show the dosage and medication I was taking. They said they had to start me at the minimum dosage due to a date issue. I obtained the original prescription information from my prior provider and uploaded it to the service's app. The representative mentioned they would restore my correct dosage once they received it. So now I'm left wondering if I will react to the dosage change. I've received several emails from the service asking for my prior prescription details. I keep replying that I've uploaded it, and I'm extremely frustrated. I need consistency with my medication, but unfortunately, I'm not getting that from the service.
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