My first round with Layla I ordered semaglutide, three month supply. The process was fast and easy. When it came time to renew I was advised semaglutide was no longer available and was offered to switch to tirzepatide. I went through the approval process and chose a three month supply for $797 which would equal $265 a month. Without my knowledge or permission the order was changed to a one month supply at a cost of $399 for a difference of $134 that I wasn’t expecting and would not have approved. For three months it would equal to a $402 increase. I immediately reached out via their messaging system the same day and was told they are going through their remaining supply and can only provide one month at a time. Their system allowed me to choose three month supply. Why would they allow that if they knew they were only using remaining product and not producing more at this time? I have continued to send messages that note they have a response time of three hours or less for five days and have heard nothing. There is no phone number to call. You can find one if you dig through their terms and conditions but it’s not a valid number. I did receive the one month supply and was charged the $399. I plan to dispute charges since they were changed from what I approved and so was the amount of product.
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