LifeX: Overpriced, Overpromised, UnderdeliveredI moved into the LifeX Oslo residence in August 2025, planning to stay for a full year. I was drawn in by what seemed like a clear and appealing offer: premium services, well-maintained shared spaces, and a hassle-free co-living experience.Unfortunately, the reality turned out to be radically different. The huge gap between what’s advertised and what’s actually provided pushed me to end my lease early and leave on November 30.⸻1. A promised service that never existed: shared kitchen out of orderOne of the main reasons I chose this flat over others — and a key element of the LifeX experience — was the shared kitchen. It was meant to be a central place to cook, meet people, and enjoy communal living.But the induction stove has been completely broken for over a year, and still hasn’t been repaired.The error code (E9) was first reported in autumn 2022, and yet, even today, the same service ticket remains open.When I reported the issue myself in September 2025, I was told repairs were “in progress.”But after asking other tenants and checking LifeX’s own internal threads, I discovered this was blatantly untrue. No progress had been made. No timeline. No compensation.This deception — not just the absence of repair, but the failure to inform tenants or take action — is simply unacceptable.⸻2. Marketing promises not honoredLifeX presents itself as a “housing-as-a-service” company, offering responsive support, premium appliances, and proactive property management.But here’s what actually happened: • I paid full rent despite being unable to use the main advertised common area. • No alternative solution was provided. • No transparency on the problem or delay. • No gesture of goodwill. • And above all, no accountability.In short, I signed a lease based on features and services that were never delivered.⸻3. Misleading notice policy that penalizes tenantsWhen I requested to end my lease on November 30, LifeX informed me that I’d still be charged until December 31, citing a “1-month notice.”However, this notice period does not work as a rolling 30 days. Instead, it’s always rounded up to the last day of the following month, no matter when you submit your request.The result? An artificial extension of rent, even when you’re leaving because of service failure.This is a predatory policy, especially when the company is clearly at fault for not meeting its contractual obligations.⸻4. Broken communication: no support, no accountabilityWhenever I tried to reach out to support: • My in-app tickets were ignored or left unresolved. • My emails went unanswered. • Even when contacting someone competent and kind like Olivia, she admitted she had no power to act and just referred me back to the app — a loop of inefficiency.So, there is no proper escalation channel, no functioning support team, and no willingness to own up to their mistakes.⸻Final thoughts: avoid LifeX at all costsLifeX sells a compelling vision — turnkey co-living with top-notch service.But in reality, you sign a lease full of promises that are never delivered, and you’re left paying the price for their failures.At these rent levels, this is unacceptable.And I can only imagine what kind of battle it will take to get my security deposit back.
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